Draw the Line

This Purchases and Refunds Policy explains how optional digital purchases work in Draw the Line – Partner, a product of Trajan Global Inc.

Our aim is simple: tell you what you are buying, charge only with your authorization, and help when purchased content does not work as promised.

Optional purchases

Draw the Line – Partner is designed to provide an enjoyable experience without requiring ongoing purchases, artificial gameplay restrictions, or advertising.

Optional purchases may include additional word packs, gameplay modes, and other digital content or features. They are intended to expand the experience, not make the original game deliberately less enjoyable.

The price, currency, and description of each purchase will be displayed before the transaction is completed. A purchase will not be made automatically without the authorization required by the applicable marketplace and device.

Payment processing

Purchases made through the Apple App Store, Google Play, or another authorized marketplace are processed by that marketplace. Applicable taxes, currencies, accepted payment methods, authorization procedures, and transaction records are determined or displayed as part of its purchasing process.

Trajan Global Inc. does not directly receive or store the payment-card or banking information used to complete those marketplace purchases.

Refunds

Except where required by applicable law or the policies of the marketplace through which a purchase was made, purchases of digital content are final once that content has been delivered or made available.

Refund eligibility and processing are governed by the applicable marketplace. Refund requests for purchases made through Apple or Google should begin with the marketplace through which the purchase was completed.

Your legal rights still apply. Nothing in this policy limits statutory refund, cancellation, quality, or other consumer rights available under applicable law.

Access to purchased content

Purchased content is made available according to the description and terms shown at the time of purchase. We intend to provide continued access on supported platforms, subject to reasonable technical requirements, security considerations, marketplace rules, and applicable law.

We will not deliberately remove purchased content solely to charge customers for substantially the same content again.

When a purchase is refunded, cancelled, reversed, or charged back, access to the associated content may be removed.

Missing, defective, or inaccessible content

If purchased content is missing, defective, or inaccessible, please contact us so we can investigate and assist. Depending on the circumstances, assistance may include troubleshooting, restoring eligible content, correcting an entitlement, or directing you to the marketplace responsible for the transaction.

Purchase restoration

Where supported, previously purchased content may be restored through the applicable marketplace’s purchase-restoration functionality. Availability may depend on the marketplace account, platform, purchase type, application version, and technical compatibility.

Keep the marketplace account used for the original purchase. Restoration normally depends on that account being recognized by Apple, Google, or the applicable marketplace.

Policy changes

Keeping this policy current

We may update this policy as the application, available purchases, marketplace requirements, or applicable laws change. The current version will remain available on this page with its effective or review date.

Something you bought isn’t working?

For purchase-related questions or help with missing content, tell us the platform, approximate purchase date, and what happened. Please do not send payment-card numbers or passwords.

Trajan Global Inc.
Draw the Line – Partner
Ontario, Canada

support@drawthelinepartner.com